WON AN ITEM

You have Won or Purchased an item using Trueant Auctions Online Australia. Then please read this article.

• You will receive an email from Trueant notifying you of your successful Sale. The 2 links in the email will take you to View The Ad or Login & then redirected to your Won Items Page
  
• The seller will send you an Invoice Email with a link to Login then redirect you to your Product Invoice for you to view, print or save
  
• The seller will send you a email with Payment Instructions. This email contains the seller’s payment details for you to use.
  

IMPROTANT: If you need to reply to this email then please use the Message Board for that item in your Won Items page

• In your Won Items Page use the Message/Request link to contact the seller. Use this link to inform the seller of important details like new delivery address or request invoice & direct payment details.
  

Remember the message Board is a record of your contact with the seller any other forms of communication cannot be used in any kind of dispute

• Once you have received this information (Invoice & Payment Details) make the payment to the seller for the item as instructed.
  

Remember to get the reference details of your transaction to send to the seller so they can check your payment & dispatch your item

• Now you have made your payment. Use the Message Board for that item to message the seller of your payment (include the reference ID for that transaction).

Now you are done & all that is left is waiting for the item to arrive

• The item arrives. You can leave feedback for the seller so other buyers are aware of your seller’s service towards you. This feedback can affect seller’s future sales.
  

We monitor all feedbacks & ask you to be fair & give the seller the chance to rectify the problem before leaving negative feedback

In your Members Area

1. You have records of all the messages between you & the sellers in your Sent & Receive Message links in your Members Area.
2. All invoices can be viewed using your Invoice Received link in your Members Area.

SOLD AN ITEM

You have sold an item using Trueant Auctions Online Australia. Then please read this article.

• You will receive an email from Trueant notifying you of your successful Sale. The 2 links in the email will take you to View The Ad & Login & Redirected to your Sold Page

• Before creating & sending the invoice the seller will need to open the Sold Items Message Board to view the buyers Area Code & Suburb in order to Calculate Shipping Cost if needed

Important: Ensure you use the message board for all queries and updates. This way there is a record of the entire request from sellers & buyers. To help resolve any possible disputes

• Once you have your Shipping & Insurance details ready to add to the Invoice click on the Send Invoice link in Sold Items Page in your Members Area. Here you can add shipping & insurance details. Once you have sent the Invoice you will not be able to delete the auction

• You will find the buyers full address in the invoice you sent them. To View, Edit or Resend Invoices use the Invoice Sent link in your Members Area or through the Sold Items

• After sending the invoices click the Send Direct Payment Details link to send Payment Preferences

IMPORTANT: Only after you have sent the invoices to the buyer will the buyers full address will now be available

• When Payment Received for the item the seller should Leave Feedback & Mark Item Paid.
  
• Once the item has been sent the seller should Mark Item Posted
  

In your Members Area

1. You have records of all the messages between you & the buyers in your Sent & Receive Message links in your Members Area.
2. All invoices can be viewed using your Invoice Sent link in your Members Area.

The items ad can be viewed through the Sold Items Page & clicking on the items ID/Name

Step 1 & 2: Choosing a Main Category & Additional Category

• Choose the Main Category & Additional Category you wish to list your item in

Step 3: Placing the Items Title & Description

• Choose Listing Type = Full, Quick & Buy Now This only affects the next step by displaying only the details needed for that type of listing.
• Displays the Main & Additional Categories To change these you need to go back a step by clicking the Pervious Button.
• Item Title = Place the title you wish to use for your item. This Title helps the Internet Browsers find your item.
• WYSIWYG Editor = This is the place to design your ad. It operates like most editors you have used but like all New programs it is something you may have to get use to.
• Voucher Settings = Here you can place your Voucher Code given to you by the Auction Site (this can be copied/pasted into place). You will notice on the top of the next page you will see the message that the voucher is valid or not.
• Click next step if you are happy with the details you have supplied

“You can go back & change the Categories selections by using the Previous Button (found at top & bottom of page)”

Step 4: Place Items Images & Auction Settings

• Upload Image
  • Browse Button searches your computer for the Image you wish to use. Upload Button uploads the image & places it below. You can only upload 1 image at a time. To Delete an uploaded image just Tick the Delete Box of that image & the page will refresh with the image removed. In the Order Box place the order number that you want the image to be displayed as (enables Sellers to change the order of their images so a different one is displayed first). If these order boxes are not filled in the images will be displayed according to default.
• Auction Type & Currency Settings are set & can not be changed (there is no need to use these options)
• Set you Auction Starting Price. This must be filled for you to go to the next page.
• Enable Reserve & Enable Buy Out are both optional. & FREE
• Bid Increments can be custom set. This allows Sellers the option to choose the amount the bid increases each time.
• Item Featuring lets you choose if your Auction is to be displayed in these areas.
• Set the duration. There are set limit to choose from
• Private Auction hides the bidders ID from the public but not from the Seller or Trueant Admin
• Auto Relist lets you set the Auction to be relisted if Unsold. You can choose to have it relisted up to 3 times.
• Your Location is set by the details you supplied Trueant when you registered. This can be changed to show the correct Location of the Item being Auctioned

You will notice if any of these selections come with a Fee added to them you will see the fee being charged next to that selection. This includes the use of Voucher Codes were you will see the adjusted Fee very handy to help decide what you can afford

Step 5: Set Shipping & Payment Details

• Choose Buyer Or Seller is Paying For Delivery.
• Choose if you will Ship the item Overseas.
• Choose the type of Shipping Method that is quoted as the postage price.
• Place a Postage Cost & Insurance Cost. It is hard to place a postage cost when you are unsure were you will be sending the item. So this is optional & can be edited before sending the buyer their invoice.
• Place any Special Shipping & Payment Details you would like the Buyer to know before they bid or buy.
• Choose the way you wish to be paid. With online PayPal payment or Australian Bank Deposit. You will not be asked for your bank detail. Only when you sell an item do you send the buyer your payment preferencet. Please do this through the correct links in your sold section (this is for your protection & a record is kept of who you have give these details to & when)

Step 6 : Preview Your Auction

• Preview Your Ad check for any mistakes if you wish to change anything then use the Previous to go back 1 step (page) at a time.

Choose: Previous - List Now - Save as Draft

Save as Draft will save the listing in your Draft area (found in your members area left column) for you to use repeatedly for listings. This saves you time

List Now: will list the item there & then. You can check you new listing in the recent listing section of the home page

Step 7: Process Completed

• Process is complete You will see any Fees Being Charged & the Auction Id Number

I hope this helps make things a little easier

Abuse Report

From time-to-time, you may find that another user is abusing the auction system in some way.

The Abuse Report page allows you to send a confidential report to the auction administrator to bring abuse issues to their attention. You will find this link in your members area